Terms and Conditions

Consultations

Consultations take place in our studio in Torquay, South Devon and are by appointment only. Please either email us or telephone to make an appointment. We do not charge for this service.

Appointments last for approximately an hour. Please feel free to bring along a friend and any magazine clippings, fabric samples and other inspiration that will help in the design process. You will be able to taste samples of cake and it would be helpful if you could let us know which flavours you would like to taste when booking your appointment.

You can also call Sue at the studio if you need to discuss any aspects of your cake before making a booking.

Lead Times

When ordering a wedding cake we ask for a minimum of 3 months notice. Other celebration cakes and confectionery require a minimum of 1 month’s notice. However, depending on our schedule, we may be able to accommodate your order at shorter notice.

Payment

When booking your cake we require a £150 deposit. This deposit is non refundable should you cancel your order for any reason. Four weeks prior to your event you will receive an invoice for the remainder. The balance must be cleared 3 weeks before the collection or delivery of your cake. Payment in full is required for orders placed less than 4 weeks prior to the event or for orders less than £150.

We take payment by bank transfer or cheque. Details are available on request or can be found on your invoice.

Delivery

Wedding cakes can be delivered to your venue if required. We will liaise closely with your venue or event coordinator to ensure that we deliver at the best possible time. We recommend that we deliver your wedding cake but if you prefer to collect your cake from our studio we will ensure that it is boxed for transportation. Once the cake has left the studio we cannot accept responsibility for any damage caused. We provide full instructions on the handling and cutting of your cake including details of any non-edible elements such as decorations, dowels etc.

On occasion we are faced with severe weather conditions, public unrest, or other unexpected events that may make your venue inaccessible. You can be assured that we will always do our best to deliver as pre-arranged. Wedding insurance may give you peace of mind.

Other celebration cakes, cupcakes etc can be delivered if required.

Delivery is free within a 20 mile radius from the Daisy, Molly and Me studio. Further afield delivery is charged at 45p per mile. Distances are calculated using AA Route Planner.

Alterations

We want you to be completely happy with your cake so will accept alterations to the design of your cake up to 4 weeks prior to the date of your event. If ordering mini-cakes, cupcakes, cookies or other small items you may also change the quantity. The balance of your invoice will be changed accordingly.

Stand Hire

We can supply the cake stand if required. All stands incur a hire charge of £25 and require a refundable deposit of £150 payable with your final cake payment. Stands will be provided with a protective box and must be returned in this within 3 days of the event. If you prefer, we can collect the stand from the venue. This will be charged at 45p per mile for the return journey. Stands that are damaged or not returned will result in the deposit being surrendered.

Flowers and non-edible items

Cakes are sometimes decorated with non-edible items such as brooches, ribbons, flowers and feathers etc. These items are used at the request of the client and must be removed before serving. Full details will be provided about the items used. We cannot accept responsibility for any harm these items might cause.

At your request, we can use fresh flowers to decorate your cake and can liaise directly with your florist. Please be aware that some flowers are not suitable for cake decoration. You should consult your florist before making your decision. Any contamination to your cake is not our responsibility.

Dietary Requirements.

We are happy to offer gluten-free, dairy-free or alcohol free cakes. We would be happy to discuss your requirements with you.

Please be aware that whilst not all of our cakes contain nuts they are frequently used in our kitchen. We cannot be held responsible for any ingredient contaminated at source, or any harm that may occur. If you have a nut allergy please contact me to discuss your requirements.

For your peace of mind Daisy Molly and Me is a fully registered and inspected food premises. We are also fully insured.

Class Bookings

We run a variety of classes covering baking, cake and cookie decoration and sewing skills. Please check the Class Schedule for further details of all our classes.

Class bookings should be made by email or telephone. Payment in full is required at the time of booking. Please check the dates carefully as once booked the class cannot be cancelled or moved to another class. You will receive confirmation of your booking and full details of the class by email.